Call Experts

JULY 27, 2023

From improving response times to providing personalized interactions, a call center can be a game-changer for organizations looking to elevate their customer service and thrive in today’s competitive landscape. That’s why the customer service call center has emerged as a crucial component for enhancing business success.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Callminer

FEBRUARY 21, 2018

Jonathon is a sought-after public speaker and regularly speaks about customer success, customer-centric user experiences and cloud technologies throughout North America. Despite what you might assume, most contact centre QA tools are not multichannel…”. The number one mistake is…”.

call center software 210

call center software Call Center Contact Center Analytics 210

SharpenCX

JULY 28, 2020

Consumer savviness has driven companies to become more customer-centric. Customers want their needs recognized, immediately, and via the most convenient communication channels. Let’s dig into the details of omnichannel customer service and highlight three tips to implement your strategy for best results.

Multichannel 76

Multichannel Best practices Customer Experience Customer Service 76