The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value
HGS
MAY 27, 2015
Outsourcers equipped to support such customized and premium services will stand to benefit from this. The contact center is fast evolving to support services not previously placed under the remit of customer service. outsourcing. Here are a few of the underlying trends that we are seeing. Transactional to Consultative.
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