Banking Complaint resolution Consulting Customer Support 
Return Customer
AUGUST 15, 2018
These are the facts that led brands to become more conscious about their customer support practices. That said, in trying to revamp their policies many brands lean into myths that make no business sense nor bring any customer satisfaction: 1. The Great Myth: The Customer is Always Right. Employees are empowered by: a.
HGS
MAY 27, 2015
There is now a growing trend of contact centers supporting complex services outside the realm of what constitutes traditional customer service. I believe this will be a valuable differentiator for customer experience management specialists in the future. Transactional to Consultative.
Expert insights. Personalized for you.
71 
Let's personalize your content