Remove Banking Remove Complaint resolution Remove Consulting Remove Customer Care
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The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value

HGS

Outsourcers equipped to support such customized and premium services will stand to benefit from this. Transactional to Consultative. Complex services are characterized by consultative, advice-based support provided by highly qualified agents with deep domain knowledge. Here are a few of the underlying trends that we are seeing.

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4 Customer Support Myths to Avoid

Return Customer

A customer is more likely to agree to wait an additional day for resolution than dealing with false promises. Always Keep the Customer in the Loop. A customer would prefer to know their stage of complaint resolution than wait for the final resolution to magically show up. Twitter: [link].