How to Tailor Your Customer Analytics & Reports to Appeal to 3 Different Internal Stakeholders (Your Agents, Managers, and the C-Suite)
SharpenCX
MARCH 4, 2021
Distill all the data living in your contact center down into a few important charts and graphs in your reports, so you can pull out actionable insights for coaching. A real-time support overview chart of your last 10 interactions. Or, you can see that a customer reached out three different times in one week looking for answers.
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