AWS Machine Learning

MARCH 29, 2024

The integration of Amazon Lex with Talkdesk cloud contact center is inspired by WaFd Bank (WaFd)’s digital innovation journey to enhance customer experience. In our previous post , we described how Amazon Lex integrates with the Talkdesk cloud contact center for the voice channel.

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Cloud contact Chatbots Contact Center APIs 95

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. The bank has invested in a digital transformation of its contact center to provide exceptional service to its clients.

Cloud contact 69

Cloud contact Self service Contact Center Virtual Agent 69

NobelBiz

FEBRUARY 22, 2022

The following are the primary benefits and avantage of hosted VoIP phone systems for contact centers telecommunications : Improved flexibility and mobility With a VoIP system, you can answer calls from anywhere! Listen to Christa Heibel Founder & CEO of CH Consulting, explain why this is the case based on her personal experience!

voip 52

voip Contact Center Interactive Voice Response Telecommunications 52

NobelBiz

JANUARY 17, 2022

Jason Cutter, CEO of Cutter Consulting Group, author, and podcaster, provides direct and concrete advice on this subject! In terms of outbound campaigns, if you don’t make sales, you don’t earn money as a salesperson. So what is the trick to overcoming a sales slump ? How do you address this as a leader?

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Average Handle Time Contact Center Interactive Voice Response Management 52