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Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

Video can enable easier customer authentication, increased emotional connection to customers, provide insight into technical support challenges and allows for more interactive services. Banks are already deploying ITMs (Interactive Teller Machines). Click to tweet this image. Click to tweet this image. Click to tweet this image.

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Top 51 Customer Service Leaders – Best Customer Experience Influencers

Netomi

So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He helps SaaS companies grow by taking full advantage of the SaaS business model and unique distribution methods this model allows. . Churn is Coming: 12 Learnings From a Survey of SaaS CxOs.