Banking Chatbots Omni-channel support Wait times 
CSM Magazine
JANUARY 29, 2024
Banks, e-commerce, online casinos, and many other types of businesses require customer service. Efficient customer support management is a way for a business to develop and flourish. Efficient customer support management is a way for a business to develop and flourish.
REVE Chat Blog
APRIL 22, 2020
So, you should think of omni channel strategy. You need to assure your customers consistent and real time support across all channels. Microsoft says, 30% of US customers rate chatbot interactions as “very effective” in dealing with customer service issues.
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