Banking Chatbots Journey mapping Multichannel 
360Connext
AUGUST 13, 2018
It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Omnichannel paints a picture of an all-knowing customer journey. Customers can jump from the fancy mobile app to the highly personalized AI chatbot without missing a beat. But let’s face it.
360Connext
AUGUST 13, 2018
It blasted into our vocabulary a few years ago, shoving out multichannel as the preferred ubiquitous business speak of our time. Omnichannel paints a picture of an all-knowing customer journey. Customers can jump from the fancy mobile app to the highly personalized AI chatbot without missing a beat. But let’s face it.
RichCall
SEPTEMBER 13, 2017
ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. They use knowledgebases, FAQs, mobile customer self-service, chatbots, and peer-to-peer communities in increasing numbers. One issue is that chatbot and AI have a long way to go before they’re ready for widespread adoption.
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