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Everything You Need to Know About Auto Attendant

Hodusoft

In this blog post, we will discuss everything about auto attendants starting from what they are, how they work, the pros and cons of using auto attendants, how to set up an auto attendant, and how to include scripts. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? Read on to know more.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. Multi-level IVR is a virtual receptionist connecting incoming calls to different departments. IVR Call Flows The IVR call flow is an important element that drives an efficient IVR system.