Banking Call Center contact center workforce Customer Service 
NobelBiz
OCTOBER 6, 2020
Work-from-home Is Not for Everyone In some sort of a shock decision, at the end of September, JPMorgan called its employees back to the Madison Avenue offices. While acknowledging the risks of this resolution, the bank prefers to redesign the working space, rather than lose some key elements such as team bonding or proper junior training.
TechSee
FEBRUARY 12, 2019
Human-AI interaction, for years held up as the final frontier, is now giving way to autonomous AI-powered customer self service becoming a part of our daily experience. Why the crowdsourcing of expertise is at the core of deep learning-powered self-service tools.
Verint
JANUARY 31, 2018
Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders.
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