Hodusoft

MAY 10, 2024

That also makes these support centers far more cost-effective. Another key benefit of virtual call center software is its flexibility, enabling agents to work remotely. Virtual call centers are not tied to any physical location and operate entirely online.

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NobelBiz

JANUARY 3, 2022

In this scenario, the client is directed to enter his bank information on his phone’s keypad. As a result, contacting an agent becomes the final step in the collecting process. This is the goal of call deflection, as it involves redirecting a customer’s call to another channel, such as email, live chat, or messaging.

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NobelBiz

APRIL 21, 2022

Because of its versatility, which required businesses to produce a shape feed, it was seen as a completely separate solution at the time. This is when CTI technology and tools come into effect, easing the workload of contact center agents and optimizing efficiency while also improving the customer service quality.

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