SharpenCX

FEBRUARY 9, 2021

Today, many call center agents manage up to 10 different channels , so it’s no wonder agents feel overworked and customer experience suffers. Download Now] 7 projects every VP of Ops can address to reduce inefficiencies in your contact center. The call center experience we’re used to can be counterproductive.

Call Center 67

Call Center Coaching Scripts Metrics 67

Talkdesk

NOVEMBER 8, 2016

The Customer Experience Weekly posts dive deep into a particular aspect of customer experience, and this week we’re covering how brands are leveraging technology and new systems to improve efficiency and cost of CX and call centers. Check out the insight and advice we gathered on the topics of chatbots.

Customer Experience 40

Customer Experience Banking Chatbots Call Center 40

Talkdesk

NOVEMBER 8, 2016

The Customer Experience Weekly posts dive deep into a particular aspect of customer experience, and this week we’re covering how brands are leveraging technology and new systems to improve efficiency and cost of CX and call centers. Check out the insight and advice we gathered on the topics of chatbots.

Customer Experience 40

Customer Experience Banking Chatbots Call Center 40