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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion by 2027.

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Pros and Cons of In-House vs. Outsourced Call Centers

Calltools

Risk Mitigation Outsourcing call center agents implies that a business is engaging in a mutual risk agreement. By outsourcing your call center services, you mitigate some costs such as a change of technology; the call center does that on your behalf!