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The Future of Call Centers: Predictions and Trends for Call Center Software

Hodusoft

The Future of Call Centers: Predictions and Trends for Call Center Software The year 2023 is a crucial year for tech breakthroughs. How can call centers be left behind? As per Statista , the international call center market size reached USD 339.4 billion in 2020. billion by 2027.

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Pros and Cons of In-House vs. Outsourced Call Centers

Calltools

Compromise on Data Sensitivity Outsourcing your call center services compromises your data. This compromise on data might hugely affect your business, especially when leaked to competitors. Call center outsourcing is never the best approach is you operate in a sensitive business environment.