Revation Systems
OCTOBER 2, 2019
Reva Agent Advisor provides call center agents with real-time analytics of their tone, mood and sentiment during the interaction with the customer. This allows agents to adjust and fine tune the interaction in real time to enhance the customer’s experience.
Revation Systems
OCTOBER 2, 2019
Reva Agent Advisor provides call center agents with real-time analytics of their tone, mood and sentiment during the interaction with the customer. This allows agents to adjust and fine tune the interaction in real time to enhance the customer’s experience.
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TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The reality is, passwords and other knowledge-based identification credentials may never completely go away.
TRUSTID
FEBRUARY 22, 2018
When it comes to improving banking efficiencies and protecting customers over the telephone channel, contact center supervisors have traditionally relied on knowledge-based information to authenticate customers. The reality is, passwords and other knowledge-based identification credentials may never completely go away.
TRUSTID
SEPTEMBER 20, 2019
As consumers demand more secure, non-intrusive interactions with their banks, it’s becoming essential for financial institutions to take steps that help ensure their customer channels are protected from fraud and other social engineering scams without adding more complexity to their customer experience.
Hodusoft
MAY 24, 2023
Even though the technology has been around since the 1990s, many call centers and contact centers have started using it not only to authenticate their customers and protect their data but also to improve several call center metrics. billion mobile phone users in the world.
Fonolo
MAY 31, 2019
The following report, which tackles this and other questions head-on, acts as a field guide for those who face the specter of call spikes on a weekly, or even daily, basis. Tracking Your Call Volume Data. How Call-Backs Provide Better Control (Across all Channels). The ROI of Call-Backs for Smoothing Out Call-Spikes.
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