Remove Banking Remove Calibration Remove Interactive Voice Response Remove Technical Support
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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Jeff Toister.

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

Multi-level IVR present for Premium plans and above IVR is available Not Available Available AI-Agent trainer is available with Premium and Custom plans Offers AI-Agent trainer Offers call transfer features Call transfer feature is available Offers call queue features Call queue is available Call tagging is available.