Banking Calibration Finance Interactive Voice Response 
Customer Relationship Metrics
JULY 26, 2017
The best contact center agents also are the best marketing people, sales people, finance people, and trainers. Think about the evaluation, the calibration, and the coaching. At the end of the call, the second agent transfers the customer to the post-call IVR survey. Your people have more options.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. Jeff Toister.
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