Banking, Calibration, Coaching and Scripts

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Banking

Calibration

Coaching

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

AUGUST 1, 2017

Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.

Contact Center

Contact Center Call Center Average Handle Time Real estate

Putting Humanity in Contact Centers

Customer Relationship Metrics

JULY 26, 2017

Think about the evaluation, the calibration, and the coaching. During the Survey Calibration process, those survey results would be moved from Suzie to Johnny where they should be based on the customer’s comments. Just like you grade the call internally, your customer should grade the call externally.

Contact Center

Contact Center Calibration Construction Customer centricity

Customer Contact Central

25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Putting Humanity in Contact Centers

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