Pros and Cons of In-House vs. Outsourced Call Centers
Calltools
FEBRUARY 19, 2020
Whether in-house or outsourced, its role is unmatched in the present-day business world. But should you be using an in-house or outsourced call center? Outsourcing your call centers can save you on cost; however, customer service often suffers as a result of this. With an outsourced call center, your company can save up to 50%.
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