Remove Banking Remove Brand ambassadors Remove Entertainment Remove Personalization
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Taking Customer Service From Good to Great!

CSM Magazine

They were made to feel that they were nothing more than a person occupying a seat. The receipt was placed in my bag, and the cashier moved onto the next person. They knew that the number one complaint of passengers was lack of in-flight entertainment options, so they put a personal tv screen into the back of every seat.

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Missed Calls: The Real Impact on Your Business

aircall

With so much resting on your ability to answer telephone calls in a timely manner, failing to do so is not an option that should be seriously entertained. Over 80% of people in the United Kingdom are not willing to trust overseas call centres with their personal information. Missed calls – don’t let it become a problem.