Banking Big data Call Center Technical Support 
Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.
Fonolo
SEPTEMBER 11, 2018
The title of last week’s post was “AI is Not Reducing Call Center Agent Employment”. One way to think of this is that we can have local successes in agent-reduction, while at the same time, see an opposite trend when looking at the data in aggregate (i.e. This matters because, if you sell call center seats for a living (e.g.
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TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.
TechSee
FEBRUARY 12, 2018
Using big data analytics, machine learning and AI, Guavus subscriber intelligence products provide 360 degree insights into individual customer preferences and experiences. AR has been especially beneficial in the technical suppor t domain. Messaging applications. Immersive technology exhibitors at MWC 2018: Go6D Technologies.
Taylor Reach Group
MAY 30, 2017
It seems there is no shortage of experts and pundits weighing in on what they see as the trends that will impact the Call Center/ Contact Center industry. Telephone banking was one of the first self-serve interactions that most of us experienced. By: Colin Taylor. . AI continues this evolution.
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