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Contact Center Technologies 2017: find out what 23 experts say

RichCall

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. ot CX transformation from contact centers to multichannel, omnichannel, robotics and proactive CX. Global Contact Centre Benchmarking Report, Dimension Data 2017.

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What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Comm100

Paid technical support (Hubspot) — From troubleshooting to making changes to the software, paid technical support can add extra dollar signs to what was once an innocuous bill. Give yourself time to organize and learn how to use the software without breaking the bank by starting with a more modest plan.

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