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The talk of tomorrow: 7 ideas to evolve your contact centre

Infinity

JULY 19, 2018

According to Dimension Data’s latest Global Customer Experience Benchmarking Report, 81% of companies see customer experience as a differentiating competitive factor. But making an effort to excel will hold onto customers for years, while allowing you to deliver first-class service without breaking your bank. Context in communication.

Banking 45
Banking Benchmark Chatbots Customer retention 45
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Contact Center Technologies 2017: find out what 23 experts say

RichCall

SEPTEMBER 13, 2017

Check out what recent reports and experts suggest, and take part in a contact center benchmarking survey to get more accurate data on the current contact center trends. Global Contact Centre Benchmarking Report, Dimension Data 2017. Dimension Data’s 2016 Global Contact Centre Benchmarking Report, © Dimension Data 2013-2016.

Contact Center 64
Contact Center Technology Benchmark Chatbots 64
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