Banking Benchmark Best practices Outbound sales 
Callminer
NOVEMBER 25, 2019
Call on experienced managers for guidance in setting up benchmarks. “Experienced call center managers are helpful in setting up the initial performance benchmarks for a new outbound call center program. These benchmarks are, at first, estimated based on the past performance of similar outbound call center projects.
Pointillist
JULY 25, 2018
Comparison with Benchmark KPIs – A world-class service provider will ask you to provide benchmark KPIs for any dataset where accuracy is especially critical. By embedding triggers at any point along the customer journey, you can automatically initiate next-best actions in real time across all of your customer touchpoints.
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