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What is Customer Engagement?

Mindtouch

Driving Engagement with Self-Service Support Content. So, what is customer engagement, and how can support functions go about owning customer interactions across the board? Yet, these channels provide more than just a medium for support interactions—they are opportunities. Embrace omnichannel support.

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15 Best Live Chat Software for Sales and Support Teams

JivoChat

The live chat channel serves many “touches” along the increasingly multi-touchpoint B2B and B2C buying journeys. People also use it to access post-sales support and make service requests once they become customers. B2C and B2B businesses alike rely on live chat. Offers multi-channel support.

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