B2C Morale Multichannel outsourcing 
NobelBiz
JUNE 5, 2023
It is often outsourced to third-party providers offering lead generation call center services. However, it can take a toll on the morale of the call center staff. The morale and mental health of the team is probably one of the most underrated aspects of running a call center.
aircall
DECEMBER 13, 2018
Combining these two themes together, one could say today’s customer support leaders have a mandate to find cost-effective ways of attracting candidates, maximizing talent, and improving morale. And B2C customer support leaders will also enjoy comparatively big balances. Measuring Performance. Balancing Channels.
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