B2C, Metrics and Schedule adherence - Customer Contact Central

The State of B2C Complex Customer Care

BlueOcean

MARCH 24, 2022

When it comes to complex B2C customer care, the customer is anything but a faceless number in a sea of consumers. B2C brands had their worlds turned upside down by the pandemic, but what does complex customer care look like now things are leveling out? Curious how we’re delivering for B2C brands? Modified Recruitment Strategy.

B2C

B2C Customer Care Schedule adherence outsourcing

What Metrics Matter Most For An Inbound Call Center?

Quality Contact Solutions

DECEMBER 31, 1969

One of the most commonly asked questions when it comes to inbound call center outsourcing is around metrics. Because there are so many metrics that are available to track internally, externally, at the inbound call center agent level and the program level, it’s no wonder people stop to think “where do I begin?”

Call Center

Call Center Metrics First call resolution Schedule adherence

Customer Contact Central

The State of B2C Complex Customer Care

What Metrics Matter Most For An Inbound Call Center?

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