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Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

APRIL 2, 2022

And I like the transportation example that you just used, Hailey, because I like to use the example of in the remote work environment, transportation is now the ISP. And I like the transportation example that you just used, Hailey, because I like to use the example of in the remote work environment, transportation is now the ISP.

Contact Center 52
Contact Center Real estate Customer Service Self service 52
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Call Center Workforce Management

NobelBiz

MAY 22, 2022

Understanding transportation challenges is vital for the hybrid model Many call centers are considering hybrid work environment models. WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand.

call center workforce 52
call center workforce Call Center Management Gamification 52
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