Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan
Vistio
APRIL 2, 2022
And customers are very comfortable moving across channels digitally. And while customers were forgiving during the emergency in terms of service levels, now they’re not so much so. And we sit on a lot of expensive real estate, and it’s been proven that it works really well.
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