TeamSupport

NOVEMBER 9, 2018

There are A LOT of features available for companies to choose from when deciding what’s important in their Business to Business (B2B) customer support software solution. SLA management – SLAs, or Service Level Agreements, are excellent for ensuring you and your customers both have the same expectation for issue response times.

B2B 53

B2B Customer Support Self service B2C 53

TeamSupport

AUGUST 3, 2018

Customer success should reach out to these individuals and listen to any concerns they may have with your company. 2) Leveraging Service Level Agreement (SLA) tracking so you’re always in the conversation – If a customer is evaluating the competition, it usually means you’re not fully meeting their needs.

B2B 56

B2B Self service B2C Morale 56

inSided

OCTOBER 2, 2019

If that doesn't make you realise you need to up the ante when it comes to your self-service offering I don't know what will! So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. What’s more? Take B2B software company, Infoland's Community for example.

Self service 67

Self service B2B SaaS Gamification 67

TeamSupport

AUGUST 3, 2018

Customer success should reach out to these individuals and listen to any concerns they may have with your company. 2) Leveraging Service Level Agreement (SLA) tracking so you’re always in the conversation – If a customer is evaluating the competition, it usually means you’re not fully meeting their needs.

B2B 40

B2B Self service B2C Morale 40

Talkdesk

APRIL 8, 2016

Like many call centers, SpotHero measures and tracks common call center metrics such as service level, average wait time and average handle time. Nate encouraged listeners to make an effort to understand both the space their call center occupies and the needs of their customers before selecting KPIs.

Call Center 42

Call Center Metrics Average Handle Time Gamification 42

JivoChat

FEBRUARY 21, 2022

A customer is someone who has limited engagement with your brand and is likely to switch for some other brands they might find more lucrative or better. Let us explore the customers in two business scenarios - B2B and B2C. First, let’s start with B2B customers. That’s a B2B customer for you. So, what to do?

B2C 52

B2C B2B Analytics Surveys 52

SmartKarrot

FEBRUARY 16, 2022

According to 71% of consumers, customer service at large organizations has stayed the same or gotten worse in the past few years. 38% of respondents of a recent survey on CX, enhancing service levels is the top aim for contact centers in 2022. How are B2B companies driving customer experience?

Customer Experience 10

Customer Experience B2B Advertising B2C 10