Remove B2C Remove Customer Support Remove Real estate Remove Self service
article thumbnail

Types of Customer Service: 8 Ways You Can Improve Your Customer Experience

JivoChat

An essential aspect of customer service is engaging with customers where they are when they need you. From email, social media, live chat , or text messaging, having a customer support presence on the right platforms is crucial nowadays, with 90% of customers claiming they want omnichannel customer service.

article thumbnail

Navigating the Work-From-Home Contact Center from A to Z: An in-depth interview with Customer Service and Work-From-Home Expert, Michele Rowan

Vistio

So I totally agree with you that when a customer reaches an agent, that agent needs to be a very well-rounded source that can solve the problem. And we sit on a lot of expensive real estate, and it’s been proven that it works really well.