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Connecting the Dots for a Better View of Digital Transformation

Verint

This is particularly true of those B2C businesses which are continuously faced with the challenge of engaging with their customers at the right time, across multiple channels—all wrapped in the data-driven context of that customer’s relationship with the business.

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Call Center Workforce Management

NobelBiz

Christian: It’s like in the contact center space, where you have interactions with the consumers, whether it’s B2C or B2B, it’s not the technology or the person; it’s not one or the other. technology can help, but don’t let it be a substitute.