B2C contact center associations Metrics Sales 
The Northridge Group
JUNE 2, 2023
Providing excellent customer experiences (CXs) is important for both business-to-customer (B2C) and business-to-business (B2B) contact centers. View PDF And when the B2B contact center provides outbound customer service, the key is for businesses to be proactive and solve potential problems before they become bigger issues.
The Northridge Group
MAY 2, 2023
COMPARISON OF TECHNOLOGIES Q: What types of customer interactions: B2B or B2C, will ChatGPT provide the most benefits or conversely the least and why? Both B2B and B2C contact centers handle a full range of simple and complex issues, so I anticipate that contact center interactions for both customer types will benefit equally from GPT-4.
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