B2C, Chief Customer Officer, Customer effort and Personalization

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B2C

Chief Customer Officer

Customer effort

Personalization

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

MARCH 7, 2018

Could you tell us a bit about your personal story that led to you building a career in Customer Experience? Customer centricity is the DNA of the company; every single person here passionately works towards the customer. Is there any personal experience which really wowed you? I think they are just the same.

Customer Experience

Customer Experience Customer centricity Chief Customer Officer B2C

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

As a rule, I would always suggest collecting NPS as one of a number of metrics (including CSAT and Customer Effort) unless there is a compelling reason why you should not. I would NEVER rely on NPS as the only measurement of customer perception." Sue Duris Customer Experience and Digital Marketing Consultant.

Consulting

Consulting Consulting Metrics Feedback

Customer Contact Central

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

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