B2C, Chief Customer Officer, Customer effort and Feedback

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B2C

Chief Customer Officer

Customer effort

Feedback

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

As a rule, I would always suggest collecting NPS as one of a number of metrics (including CSAT and Customer Effort) unless there is a compelling reason why you should not. I would NEVER rely on NPS as the only measurement of customer perception." Peter Lavers Customer Experience and CRM Expert. blog linkedin twitter Why?

Consulting

Consulting Consulting Metrics Feedback

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

Customer Guru

MARCH 7, 2018

A testimony to this is a recently held DCAT event in New York, where each and every one of our key customers said that CX is the key differentiator for Piramal. Customers found that the way we follow up with them is immensely valuable. The customers valued this very much. I think they are just the same. by Jeanne Bliss.

Customer Experience

Customer Experience Customer centricity Chief Customer Officer B2C

Customer Contact Central

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Improving Customer Experience Is The Only Way Forward – Sonia Bhatia Salmin, Customer Experience Specialist

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