CES & NPS: other ways of measuring customer feedback
Babelforce
MARCH 26, 2020
We all know the term CSat (customer satisfaction) , right? However, NPS and CES are also great ways to measure customer feedback. NPS stands for Net Promoter® Score, which refers to the fact that it measures how many of your customers are categorized as promoters. When to use CES in customer feedback.
Let's personalize your content