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Customer Experience does not equal customer service!

CCNG

JUNE 28, 2023

So please, if you're posting a role for a contact center leader, don't call it customer experience unless that role has a lot more under its purview. Michelle Martinez is a CCNG colleague, experienced leader with a strategic and logical approach, emphasizing servant-led leadership and fostering collaboration.

CCNG 195
CCNG Customer Experience Customer Service B2C 195
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Why putting employees first leads to a profitable customer experience

CCNG

OCTOBER 11, 2023

Michelle Martinez is a CCNG Academy member, experienced leader with a strategic and logical approach, emphasizing servant-led leadership and fostering collaboration.

CCNG 195
CCNG Customer Experience B2C Finance 195
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