How to improve the customer experience for better customer retention in times of uncertainty — Part 1
delighted
MARCH 24, 2020
Staffing requirements get evaluated, product roadmaps further prioritized, tools cut, and marketing spend trimmed. Now, fast service, or at least clear expectations on fulfillment and onboarding timelines, are table stakes for B2B and B2C retail, software, and services. How companies improve fulfillment using customer feedback.
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