aircall

JUNE 9, 2021

Whether it’s a chatbot plugin on your website or offering live chat through your online customer support portal, chat support gives your customers the convenience of talking to support reps anytime, anywhere —even in the middle of a purchase. e-books and blogs), mobile apps, FAQ sections, and automated tech support tools. Social Media.

Customer Service 62

Customer Service Multichannel Self service Customer Support 62

Lumoa

FEBRUARY 9, 2023

The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ProProfs Blog

OCTOBER 13, 2020

We’ll help you learn everything about FCR in this blog post. According to Call Centre Helper, the industry standards for FCR rate usually range from 65% to 75%. A lot of them would avoid having a conversation with a chatbot because it lacks the human touch they need. Read: Live Chat vs Chatbots.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148