SmartAction

JANUARY 25, 2019

The world of technology is changing rapidly and innovations abound. This newly acquired accuracy means that call center virtual assistant solutions are now demonstrating their true power in a variety of interesting and beneficial ways. Up-front customer data gathering to authenticate members before passing to live agent.

Virtual Agent 45

Virtual Agent Self service Healthcare Contact Center 45

Fonolo

APRIL 6, 2020

At a time when many business owners are removed from face-to-face interaction with their clients — hospitality, food, retail etc. Whether it’s on social media, chatbot or other AI technology features, it’s important to know what your customers want and use tools that will help you increase your ROI.

Contact Center 108

Contact Center Average Handle Time Call Center Multichannel 108

SmartAction

SEPTEMBER 4, 2018

Their disruptive business model has helped them stand out against other high-level brands, and they’ve utilized technology as tools to give them a competitive advantage in the retail space. TechStyle’s AI Virtual Assistant Solution. So how does this technology fit in with their hiring practices? Beyond the Blog.

Call Center 40

Call Center Virtual Agent Average Handle Time Upselling 40

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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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