Callminer
AUGUST 1, 2017
Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. Average handling times (AHT) increase. Errors happen.
Aspect
JULY 15, 2020
Contact center s see the opportunity to r educe their real estate costs, but they are not confident in the long-term success of work-from-home. Many have found that while some agents can be more productive at home, other agents simply don’t perform well with that much freedom.
JustCall
MARCH 7, 2023
You need to consider whether you have real estate to spare for the contact center. You need to set your KPIs in a way that agent performance metrics (like average handle time) align well with business goals and objectives. If not, a cloud-based contact center would be the best option.
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