Average Handle Time Metrics Revenue potential Scripts 
JustCall
MARCH 10, 2023
Finally, getting desired outcomes and minimizing errors can increase revenue potential while plugging in leakages. Improved Metrics From the above benefits of call flow, it is evident that it improves the overall performance of the call center as a whole. Follow a Script When you think of it, call flows are like decision trees.
NobelBiz
JULY 25, 2023
Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities. Agent Performance Metrics: Evaluates how effectively agents resolve queries, their adherence to scripts, or their ability to manage difficult interactions.
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