Hodusoft

APRIL 26, 2023

Metrics to Measure the Performance of Your Virtual Call Center “A useful metric is both accurate and aligned with your goals. Managing a virtual call center is not easy. Only the right metrics can tell you if things are working in your call center or not. As legendary marketing guru Peter F.

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virtual call center Call Center Metrics call center software 52

Babelforce

JUNE 10, 2021

14 tips to cut Average Handling Time #1 Improve your call routing #2 Gather customer information automatically #3 Show customer information on screen #4 Improve your data collection #5 Offer omnichannel support #6 Train agents thoroughly #7 Provide agents with support #8 Create more effective processes!

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Average Handle Time Contact Center CRM Call Center 52

ShepHyken

JANUARY 22, 2021

This week we feature an article from Tanya Bansal , Marketing Executive at Ameyo. Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities.

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Best practices Call Center Average Handle Time virtual call center 227

JustCall

MARCH 9, 2023

Inbound Contact Center An inbound contact center only manages incoming customer calls. This essentially means that businesses cannot use such types of contact center solutions to proactively place any calls to customers, whether for marketing or advertising.

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Contact Center Multichannel Interactive Voice Response outsourcing 52

NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Companies have to adjust to the new reality of remote work while still meeting market demands. Managing call center agents remotely has become a true challenge for the industry.

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Call Center Management virtual call center Interactive Voice Response 52

Callminer

AUGUST 6, 2019

There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions. It needs to interact with other portions of your business.

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call center software Best practices Call Center Interactive Voice Response 140

Fonolo

NOVEMBER 17, 2020

Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. “Expect to see more focus on digital and self-service, less brick and mortar, more efficiency-builders for company and customer, and an increased call for the return of voice to handle the challenging stuff. Call Centers Will Change in 2020.

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Contact Center Gamification Call Center Average Handle Time 176