Top Metrics that Measure Inbound Call Center Performance
Tenfold - Contact Center Blog
JULY 9, 2018
In addition, the use of gamification also fosters friendly competition as it inspires agents to work harder in delivering quality customer service during the first contact. In most outsourced inbound call centers, failing to hit the required service level can result to penalties and losing the contract. Average Handle Time.
78 
Let's personalize your content