Average Handle Time contact center workforce Gamification Surveys 
Balto
SEPTEMBER 21, 2022
Louis, MO — Balto, the leader in uniting contact center agents with AI for better conversations, is excited to announce the release of a suite of features for its market-leading real-time guidance platform dedicated to improving the agent experience in the contact center. Gamification.
Balto
APRIL 20, 2023
According to a Gartner survey , “real estate/facilities management” was the greatest target for budget cuts; 72% of CFOs wanted to trim their organization’s real estate footprint. If someone leaves or is let go, I’m not able to replace them at this time. They did, however, care more about dials per week and average handle time.
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