Average Handle Time, Consulting, Self service and Transportation

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Average Handle Time

Consulting

Self service

Transportation

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AWS Machine Learning

MARCH 31, 2023

When a virtual agent successfully addresses a caller’s enquiry, the result is a happy caller, lower average hold times for all callers, and lower costs. Gartner’s Customer Service and Support Leader poll estimates that live channels such as phone and live chat cost an average of $8.01

Virtual Agent

Virtual Agent Self service Transportation Customer Experience

AI Customer Service: Today’s Most Transformative Technologies

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. Agent decision support. High-level data analysis. Process improvements.

Technology

Technology Customer Service Gamification Contact Center

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

Reduce call hold time and improve customer experience with self-service virtual agents using Amazon Connect and Amazon Lex

AI Customer Service: Today’s Most Transformative Technologies

Webinars

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