NobelBiz

FEBRUARY 27, 2024

Workforce Optimization (WFO) Workforce optimization (WFO) strategies are designed to align the workforce with the incoming demand through efficient scheduling, training, and management of call center staff. Offer regular feedback Constructive feedback is vital for agent development.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

SharpenCX

MAY 26, 2020

For larger contact centers, you may have to make 1:1s monthly. Give them constructive feedback on how they’re performing day-to-day and as a teammate. Read Now: Take the Time to know your Agents’ Hopes and Dreams and Retain Talent for Long-term Success. Use 1:1s to create a career path with your agents or supervisors.

Contact Center 128

Contact Center Customer Service Coaching Customer Experience 128

Hodusoft

AUGUST 2, 2023

Modern contact centers can’t operate without a wide range of technology tools. So technology costs are among the major costs in contact centers. The technology costs can include contact center software , customer relationship management (CRM) systems, business phone systems , call routing software, and more.

Contact Center 52

Contact Center Metrics Contact center software Interactive Voice Response 52

NobelBiz

NOVEMBER 15, 2022

Brad Butler, Contact Center Software Consultant @ NobelBiz What makes a great unified agent desktop? Streamlining operations is the key to success in the modern contact center landscape. Brad Butler, Contact Center Software Consultant @ NobelBiz That is what Unified Agent Desktop is all about.

Call Center 52

Call Center Contact center software Contact Center First call resolution 52