Average Handle Time Coaching contact center workforce Employee engagement 
Monet Software
NOVEMBER 11, 2020
How to treat employee burnout and reinvigorate call center engagement for the long haul. Do you feel it spreading through your contact center workforce? If you’re seeing symptoms of burnout in your SMB contact center, or in online interactions with certain remote agents, it’s time to do something about it.
Verint
DECEMBER 13, 2017
When you can evaluate many more calls, you can get a better understanding of your agents’ performance and take appropriate action to automatically assign coaching exactly when and where it’s needed. Increase Employee Engagement by Providing Transparency. helping your organization to create a better customer experience.
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