COVID is Creating a Surprising Contact Centers Trend
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NOVEMBER 24, 2020
Bill Quiseng CX Expert, Speaker & Consultant. ” — Kate Nasser, The People Skills Coach ™ , Author of Leading Morale , Customer Service & Leadership Consultant. ” — Blair Pleasant , C ontact Center Industry Analyst & Consultant at BCStrategies. COVID-19 Made Customers More Empathetic.
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